When organizations become aware of the immediacy of applying isolation they need to apply smartworking for crisis management as a key and responsible form of prevention.
#WeAreResponsible, #StayHome, #WeTakeCareOfEachOther trigger intense activities in the areas of Technology and Operations that are extremely key at this time.
Those of us who have worked for years to implement solutions know the special “nerve” these areas have when it comes to putting our heads on the line. Running in the configuration of laptops, manufacturing remote access, expanding permissions, with days that never end.
And within hours, the activity was ready to move home.
And like a story, that was the beginning… it was the first step of a trilogy that comes to help us manage the crisis: SAFE, UP & RUNNING.
SAFE, because the key is to take care of the people, collaborators, clients, suppliers, all the members of the value chain that must be isolated from the risk of the virus.
UP, because the best effort must be made to keep the operation active, within the framework of the restrictions generated by SAFE, which are non-negotiable.
And RUNNING, because IT and Operations understood from the beginning that the work model had changed and they got to work, but that is only the first step.
The methodology of SAFE, UP & RUNNING that we share with the consulting firm, Nexe, The Way of Change(Spain) and the similar experiences that are being applied by other citizens from Italy, Germany, France and USA among others from Nextcontinent, global network of which we are part, allow us to anticipate and prepare ourselves in the best possible way to face the challenge of sustaining the operation of the companies, taking care of the people.
This methodology is based on FOUR components:
- The company is prepared to operate in a very high percentage under the Home Office model to guarantee the SAFE.
- Dialogue on a collaboration supported by Versatile Platforms that interconnect all the people in real time, so that they can simulate sharing meeting rooms full day.In Paradigma since some time ago, our teams interact internally on the Microsoft Teams platform, but there are other versatile solutions in the market with similar functionalities.
- The decision-making model, which is the most dizzying we have seen, as the scenarios change several times during the day, is mounted on a Management Model (RUNNING) that applies agile methodologies to ensure the necessary reaction.
- The adaptation of the operation (UP) is in charge of a design team (SMARTWORKING TEAM), which adapts the key processes and makes it possible for people to operate successfully.
What are the challenges of the SMARTWORKING TEAM?
- To analyze the impacts that SAFE generates in key processes and to adapt them, promoting self-management channels and solving the distributed processing of the back office, with care of the operational risks.
- Creating a management solution at three levels: management, key functional tables and extended network, which interconnects the company to ensure decision making almost in real time, as if everyone were sharing a building
- Supporting the Human Resource Management teams with solutions to generate proximity with employees. For them working from home is not simple (we will develop it) and they require creative solutions.
- Supporting the resolution of changes on a daily basis, because every day the scenarios change and what is resolved today will be a new challenge tomorrow.