SUCCESS STORIES
We developed a workshop with Banco de la República Oriental del Uruguay to improve internal customer service, applying the Lego Serious Play method.
Development of the Change Management Office. Adoption of the new performance management process with SAP-Success Factors.
Organizational redesign of PAE’s Human Resources Department and its adaptation after the merger with Axion.
Implementation of new ways of working for medical professionals in the emergency area, through the telemedicine service.
New attention model and back office model with a greater focus on customer self-management. Adoption of a new culture and implementation of new roles.
November 2018
Design and implementation of a Strategic Transformation Program and alignment of key business processes. Strengthening of the organizational structure and definition of new work dynamics.
April 2019
Impact analysis of the sale of the Downstream business unit on the remaining organizational structure.
January 2018
Transformation and streamlining of processes and work dynamics. Closer, collaborative and digital teams, fully prepared for a better experience in the new corporate buildings.
July 2019
Analysis of the impact of the change in the operational and organizational models, due to the optimization of processes and the implementation of SAP 4-HANA. Management of communication, training, mobilization, adoption and change support.
September 2019
Reconversion of forms and work spaces in the 1st fully automated logistics transfer center of the country. Management of the adoption of the new operational model and the new location in NorLog.
March 2015
Logistics, a key lever in the development of omnicanality.
March 2019
End-to-end optimization of pickup, dispatch, delivery and freight settlement, in the process of delivery to the customer’s door.
An important change in the way of doing things.
March 2019
Processes robotization with focus on internal and external customer service.
Why go to a branch office and wait?
February 2019
Innovation and transformation of the service network and centralization of the back processes.
Fulfilling the promise
January 2019
Ensure, in no more than one hour, urgent deliveries through a new cost-effective operating model.
You move, we move
November 2018
Expansion of the network for comprehensive patient care. A new center in Microcentro (a neighborhood in Buenos Aires)
Business intelligence and decision algorithms
December 2017
Proximity, knowledge and efficiency
October 2017
The first of its name
Information Technology Magazine
August 2017
Guard time
Information Technology Magazine
December 2015
In search of efficiency
El Cronista Comercial Newspaper
October 2015
Systems to increase Production Capacity
Énfasis Magazine – Logistics
June 2015
The potential of the elderly
El Cronista Comercial Newspaper
June 2014
How to earn more, in less time
El Cronista Comercial Newspaper
April 2013
IT Strategies
Nuevos Bancos y Seguros Magazine
December 2011
Foreign capital
Information Technology Magazine
December 2010
The Regional Branch
Review Information Technology
March 2009
The Art of Joining the Parts
Information Technology Magazine
August 2007
Balance between waiting time and attention
The Observer
July 2007
El Turnaround of the Hipotecario Bank
El Cronista Comercial Diary
Junio 2006
The Backroom of Change
Mercado Magazine
April 2001
CLIENT TESTIMONIALS
Enrique Flabian
CEO
Grupo Los Grobo
Eduardo Staroswiecki
Operations and Process Manager
Banco Ripley
David Cossini
Managing Director – Omnichannel
Farmashop
Diego Duarte
CEO
Oilstone
Alejandra Rodríguez
Digital Transformation Manager
Banco Macro
Cynthia Janson
Head Of Investments Back Office
Banco Galicia
Silvana Bergonzi
Chief of Staff & Director of Organization, People and Sustainability
Arredo
Carolina Pablo
Commercial Strategy and Models Manager
BBVA Argentina
Álvaro Carella
Manager
Banco Hipotecario del Uruguay
Olivier Piquepe
Board President
Cardif Rentas Vitalicias
Rosa Mercenaro
Executive Director
Mujeres 2000
Claudia Pedarros
Business Technologies Director
Turner
María Rosa Eiras
General Manager of Operation
ICBC Argentina
Pablo Parimbelli
Head of Process Engineering
ICBC Argentina
Emiliano Abib
Former – Corporate Systems Manager
San Antonio Internacional
Nicolás Falcón
CIO
Parque Arauco
Carlos Hoffmann
General Manager
Prevención Salud
Jorge Arpi
Former – CEO
Grupo Los Grobo
Andrés Asorey
Digital Sales Manager
BBVA Argentina
Alejandro Connolly
Senior Manager of Business Marketing
BBVA Argentina
Nemesio Arancibia
Operations and HR Director
Southbridge
Juan Manuel Jordan
Former – Corporate Manager of People and Transformation
Derco
Sebastián Sasson
Chief Executive Officer
Arredo
Marilis De Carballo
Organization and Process Manager
Banco Macro
Solange Saunier
Former – Systems and Technology Manager
Grupo Newsan
Gerardo Tabakman
Director of Customer Service
Edenor
Juan Garrone
Operations Director
SACDE
Ángel Yebara
Former – General Manager
Hospital Británico
José Luis Roces
Rector
ITBA
Myriam Grinberg
Former – Control and Resource Management Manager | Planning and Control Management
Movistar
Andreas Schek
General Manager
Derco
Alejandro Nicolich
Chief Aircrafts Technical Services & Engineering Office
Aerolíneas Argentinas
Anibal Cofone
Secretary of Science and Technology
Universidad de Buenos Aires
Gustavo Fernández
Director of Talent & Culture
BBVA Francés
Carlos Depalo
Former – General Manager
Cordial Compañía Financiera
Hugo Vilchez
Former – Director of Sales and Distribution
Massalin Particulares
Ezequiel Devoto
Home Appliance Business Director
BGH
Santiago Aleman
Executive Manager of Quality and Integral Services
Cordial Compañia Financiera
Daniel Ridelener
General Manager
Transportadora Gas Del Norte
Ricardo Cruz
Business Unit Director
Andreani
Gerardo Dall’Orso
Corporate Systems Manager
FV
Favio G. Podjarny
Former – Corporate Services Area Manager
Banco Hipotecario S.A.
Marcelo Roitman
Director of Administration and Technology
Manpower
Fernando Rubin
Former – General Manager
Banco Hipotecario
Adriana Prillo
Former – Operations Manager
Banco Galicia
Andres de Benedetti
Former – Operations Manager
Banco Supervielle
Eduardo Lopez
Director of Mobile Clients and Online Channel
Movistar
Daniel Fiducia
Technology Manager
TGS
Andres Larrivey
General Manager
Tenaris System Uruguay
(Former – CFO, Techint Ingeniería y Construcción)
Claudia Tejedor
Former – IT Manager
La Nación
Alberto Barril
Former – Strategic Planning Manager – Petrobras
Current Corporate Director of Processes – Grupo Roggio
Silverio Gomez
Former – CEO
VF Latin America
CLIENTS
Healthcare, Sanitation, Transportation, Tourism, Professional Services and Others
AEROLÍNEAS ARGENTINAS
- AEROPUERTOS ARGENTINA 2000
AGUAS ARGENTINAS (AYSA)
ARM SERVICES
ASOCIACIÓN ARGENTINA DE CIRUGÍA
BANMÉDICA / UNITED TECHNOLOGIES
CAJA LOS ANDES
- CENTRO MÉDICO ABC
- CLÍNICA ALEMANA
CLÍNICA INDISA
DESPEGAR
DUOC / UNIVERSIDAD CATÓLICA DE CHILE
FARMACIA CENTRAL OESTE
FLENI
GRUPO ÁNGELES
HOSPITAL BRITÁNICO
INTERTURIS
- MANPOWER
NUEVO HOGAR LEDOR VADOR
OSDE
PREVENCIÓN SALUD
- SANATORIO MATER DEI
SMS LATINOAMÉRICA
UNIVERSIDAD ADOLFO IBAÑEZ
UNIVERSIDAD DE LOS ANDES
- UTE UY
Energy, Mining, Agribusiness & Other Natural Resources
ADECOAGRO
ANCAP
- ALLKEM / OROCOBRE
- ATRIA LOGÍSTICA
AURA MINERALS
BAGSA
BUNGE
CAMARGO CORREA / INTERCEMENT
CAMUZZI GAS
CALIDRA / CEFAS
CEMENTOS AVELLANEDA / MOLINS UNILAND
- CGC / SINOPEC
COLLAHUASI
COMPAÑÍA MEGA
CRESUD
DISTROCUYO
EDENOR
EDESA
ENAP
GRUPO VOTORANTIM
HANOVER
LOS GROBO
LOUIS DREYFUS COMPANY
METROGAS
MONSANTO
OILSTONE ENERGÍA
OROCOBRE
PAMPA ENERGÍA / PETROBRAS
PAN AMERICAN ENERGY / AXION
PLUSPETROL
REFINERÍA DEL NORTE
SAN ANTONIO INTERNACIONAL
SINOPEC
SOCIEDAD RURAL ARGENTINA
SOUTHERN CROSS GROUP
SYNGENTA
TECPETROL
TGN
TGS
- TOTAL ENERGIES
VISTA OIL & GAS
YPF
Media, Communications, Technology and Government
AMADEUS
BOLDT
DIRECTV
ENTEL
LA NACIÓN
MALBA
- MOVISTAR / TELEFÓNICA
NOKIA NETWORKS
- ORBITH
PERSONAL / TELECOM / CABLEVISIÓN
REVISTA MERCADO
SEC. INGRESOS PÚBLICOS CÓRDOBA
SKY MÉXICO
TELMEX / CLARO
THOMSON REUTERS / LA LEY
WARNER MEDIA / TURNER
XEROX
YELL ARGENTINA
Financial Services and Insurance
ASSIST CARD
BANCO BANDES
BANCO BCI
BANCO CIUDAD
BANCO COMAFI
BANCO DE LA NACIÓN
BANCO DE VALORES
BANCO ENTRE RÍOS
BANCO GALICIA / TARJETA NARANJA
BANCO HIPOTECARIO DEL URUGUAY
BANCO HIPOTECARIO / TARSHOP
BANCO INDUSTRIAL
BANCO ITAÚ
BANCO MACRO
BANCO PROVINCIA
BANCO REPÚBLICA ORIENTAL DEL URUGUAY
BANCO SANTANDER
BANCO SAN JUAN
BANCO SANTA CRUZ
BANCO SANTA FE
BANCO SUPERVIELLE
BBVA
BERKLEY INTERNATIONAL
BLD
BNP PARIBAS / CARDIFF SEGUROS
BST / CREDILOGROS
CGM LEASING
CHUBB SEGUROS
CITIBANK
CMR FALABELLA – SEGUROS FALABELLA
CORDIAL COMPAÑÍA FINANCIERA
DUCIT
EFECTIVO SÍ
EQUIFAX / VERAZ
- FAIRFAX / SOUTHBRIDGE
- FALABELLA FIF
GARANTIZAR
GIRE
GRUPO PETERSEN
HABITAT
HSBC
ICBC
INTEGRACIÓN AFAP
INTERBANKING
IÚNIGO
LIFE SEGUROS
MAF
MAPFRE
MASTERCARD
MBA
NACIÓN SEGUROS
PRISMA / BANELCO / VISA
PRUDENTIAL SEGUROS
RAMÓN OVIEDO
RED LINK
SANCOR SEGUROS
SAN CRISTOBAL SEGUROS
SCOTIABANK / NBC
SEDESA
SURA SEGUROS
TARJETA OCA
UNIVERSAL ASSISTANCE
WESTERN UNION FINANCIAL SERVICES
ZURICH SANTANDER / QBE SEGUROS
Consumer Goods, Distribution, Retail, Ecommerce and Pharma
- ACTIVE COSMETICS
- AD RETAIL
- ALPEK
ALTO PALERMO
ANDREANI
- ARCA CONTINENTAL
ARCOR
ARCOS DORADOS (Mc Donald´s)
ARREDO
AVON
BGH
- BIMBO
BIOTRONIK
BIOSIMIL
- BLUE STAR GROUP
CALSA / AB MAURI
CARREFOUR
CENCOSUD
CITRIC / BELIV
CLOROX
COCA-COLA FEMSA
- CORREO ARGENTINO
- CORREO URUGUAYO
- CORREOS DE CHILE
DANONE
DIAGEO
- DIARCO
- DREAMCO
DROGUERÍA DEL SUD
DROGUERIA KELLERHOFF
EMBOTELLADORAS ARCA (Coca- Cola)
FALABELLA
FAMILIA BERCOMAT
FARMANET
- FARMAPLUS
FARMASHOP
FRÁVEGA
GENERAL MILLS
GODREJ
GRUPO LAFKEN
- JUST LATAM
- KARVI
KRAFT / MONDELEZ
LEDESMA
MASTELLONE HERMANOS
MERCADO LIBRE
MOLFINO HERMANOS
MOLINOS RÍO DE LA PLATA
NATURA
- NEWSAN
- NOVATECH
OCA
OCASA
PARQUE ARAUCO
PEDIDOS YA
PEPSICO
PHILIPS MORRIS
- PRESTIGIO
QUILMES / AB INBEV
- RAFAELA ALIMENTOS
RAPSODIA
ROCHE
SANOFI
SC JOHNSON
SOFÍA
SPARTA
SUPERMAYORISTA VITAL
TODO MODA
VF LATINOAMÉRICA
WARSTEINER / ISENBECK
WATT’S
- WHIRLPOOL
WOLVERINE WORLDWIDE
Process, Manufacturing, Automotive, Engineering & Construction
- ATRIA / ULTRAPETROL
ACARA
AGESIC
ALUAR
- BMI
CEFAS
CLADD
CONSULTATIO
- CORVEN
DERCO
- FEPASA
FERROEXPRESO PAMPEANO
- FRIGOLAR
GRUPO TECHINT
IMPAC
IRSA
MAINCAL
- NORDELTA / AVN
NUTRIEN AG SOLUTIONS
PETERSEN, THIELE & CRUZ
- RED MEGACENTRO
- ROGGIO
ROTOPLAS
SACDE
SADESA
SOLNIK
TECHINT INGENIERÍA y CONSTRUCCIÓN
TENARIS
TERMINALES RÍO DE LA PLATA
TERNIUM