Rethinking the first level of care is an opportunity to improve access, better use resources and return time to caring for people.

For decades, companies were organized based on the concept of "position." Today another logic is beginning to appear: the focus is no longer the position, but the ability to address a challenge.

In organizations that seek to grow, differentiate themselves and sustain results, the way of working is equally or more relevant than any other component in the processes involved.

Large software implementation projects continue to fail. It's not a provocative statement: it's a fact backed by data.