Digital Transformation is the consequence of multiple simultaneous impulses. Recognizing these impulses will define the intensity, depth, and level of stimulus at which transformation programs begin. We understand it as a union of different levels within the same framework. This allows us to respond to the requirements of different stakeholders in companies with tailor-made solutions.
Face-to-face service networks continue to be a brand presence in the territory. They need to be adapted to the habits of customers of the new normal. We reconvert the traditional Commercial Offices, defining new formats with an intense application of technology.
We design new experiences based on innovative satisfaction paradigms that respond to the demands of the “new normal”.
> BUSINESS TRANSFORMATION > DESIGN OF SELF-MANAGED CUSTOMER SERVICE AND EXPERIENCE NETWORKS > TRANSFORMATION OF KEY CUSTOMER JOURNEYS AND UX DESIGN > IMPLEMENTATION OF BUSINESS MODELS > B2B > BUSINESS ANALYTICS > CUSTOMER ADOPTION
> GUIDANCE, ORGANIZATION AND PLANNING. > MANAGEMENT ADVISORY SERVICES ON KEY STRATEGIES AND APPROACHES. GUIDANCE AND MANAGEMENT OF SPONSOR EXPECTATIONS. > SOURCING OF SUPPLIERS AND ORGANIZATION OF THE RELATIONSHIP DYNAMICS WITH STAKEHOLDERS. INTEGRATION OF BUSINESS AND CONTRACT MANAGEMENT WITH SUPPLIERS. > PPROJECT MANAGEMENT (IN ROLES OF MANAGEMENT COUNTERPART, AND IN DIRECT FUNCTIONS OF EXECUTIVE INTEGRATION AND LEADERSHIP). > CHANGE MANAGEMENT (IMPACT MANAGEMENT, DISSEMINATION AND TRAINING). > FUNCTIONAL AND PROCESS COMPLEMENTATION (OPERATIONAL IMPACTS).
Digital transformation strategyof the business focused on the affiliate, accompanying growth with service and operational efficiency.
Integral transformation of processes with Marketing and Back Office tools. Development of the comprehensive management platform of the store.
Virtual Selling: design and implementation of the Virtual Mortgage Sales Model in Branches using the Microsoft Teams Collaboration Platform and process automation using the Microsoft 365 suite.
Automation facilitates and streamlines the path toward standardization and centralization of processes. A ten-fold increase in productivity, improved lead times, reduced risk, and higher customer satisfaction are the results of adopting automation tools as we continue to scale robotization as an integral part of the company’s transformation.