Design digital strategies and new business models.

We accompany the companies to smoothly implement strategy changes and launch new businesses in an agile way within their operation.

> BUSINESS MODEL AND ECOSYSTEMS
> OMNICHANNEL RELATIONSHIPS
> NEW BUSINESSES AND GO TO MARKET
> CUSTOMER-CENTRIC STRATEGIES
> INTEGRATION AND/OR BUSINESS STRUCTURE
> STRATEGIC TRANSFORMATION OF TALENT

Face-to-face service networks continue to be a brand presence in the territory. They need to be adapted to the habits of customers of the new normal. We reconvert the traditional Commercial Offices, defining new formats with an intense application of technology.

We design new experiences based on innovative satisfaction paradigms that respond to the demands of the “new normal”.

> BUSINESS TRANSFORMATION
> DESIGN OF SELF-MANAGED CUSTOMER SERVICE AND EXPERIENCE NETWORKS
> TRANSFORMATION OF KEY CUSTOMER JOURNEYS AND UX DESIGN
> IMPLEMENTATION OF BUSINESS MODELS
> B2B
> BUSINESS ANALYTICS
> CUSTOMER ADOPTION

ZB Processes & Automation.

We accompany companies to develop projects for the digital transformation of administrative processes.

> DIGITIZATION and AUTOMATION OF OPERATIONAL PROCESSES
(Shared Services, HR, Finance, Procurement, Legal, …)
> AGILE TECHNOLOGIES & PRODUCTIVITY AT WORK STATIONS

We build the industry of the future by leveraging new technologies.

In order to increase productivity, we evaluate the implementation of different solutions, improving error rate, response time, and efficiency.

> ENGINEERING AND MATERIALS MANAGEMENT
> INDUSTRIAL AUTOMATION & CONVERGENCE OT – IT
> 3DWHM, IMS & TMS SOLLUTIONS
> DIGITAL FIELD SERVICE & WORKFORCE MANAGEMENT SOLUTIONS

> GUIDANCE, ORGANIZATION AND PLANNING.
> MANAGEMENT ADVISORY SERVICES ON KEY STRATEGIES AND APPROACHES. GUIDANCE AND MANAGEMENT OF SPONSOR EXPECTATIONS.
> SOURCING OF SUPPLIERS AND ORGANIZATION OF THE RELATIONSHIP DYNAMICS WITH STAKEHOLDERS. INTEGRATION OF BUSINESS AND CONTRACT MANAGEMENT WITH SUPPLIERS.
> PPROJECT MANAGEMENT (IN ROLES OF MANAGEMENT COUNTERPART, AND IN DIRECT FUNCTIONS OF EXECUTIVE INTEGRATION AND LEADERSHIP).
> CHANGE MANAGEMENT (IMPACT MANAGEMENT, DISSEMINATION AND TRAINING).
> FUNCTIONAL AND PROCESS COMPLEMENTATION (OPERATIONAL IMPACTS).

Building a data-driven company:

> DATA GOVERNANCE

> DATA MANAGEMENT

> BUSINESS INTELLIGENCE

> ADVANCED ANALYTICS

> ARTIFICIAL INTELLIGENCE

New ways of working and the evolution of hybrid models. The future of work, today.

We accompany companies to adapt to new ways of working and hybrid models.

> PROCESSES AND SMARTWORKING

• Redesign and simplification of intelligent work processes, rethinking activities and the use of automation technologies (RPA).

• Transfer of digital tools to the physical workplace.

> WORKSPACE & FACILITY MANAGEMENT

• Rightsizing spaces. Flex offices. Home office integration.

• Healthy & safety offices.

• Services Contract Management

> ORGANIZATION

• Development of flexible return-to-office strategy, definition and adoption of work, careful transport, and workforce planning protocols.

• Hybrid team-based organization (flexible roles and dynamics).

> PEOPLE AND LEADERSHIP

• Remote leadership.

• Hybrid team and process management.

• Development of new digital skills.

> COLLABORATION AND HYBRID SOLUTIONS

• Design, implementation and adoption of collaborative solutions.

• Generation of shared knowledge; development and integration of talent.

Industrialization and scaling of digital opportunities at the corporate level.

> IT AND THE BUSINESS – PLANNING, DEMAND & SERVICE MANAGEMENT.

> IT GOVERNANCE; ORGANIZATION, PROCESS & SOURCING STRATEGIES.

> IT EFFECTIVENESS – COST, BUDGET AND CONTROL OPTIMIZATION, ASSET AND CONTRACT MANAGEMENT + ZBB.

> INFRASTRUCTURE TRANSFORMATION: ARCHITECTURE, GO TO THE CLOUD, NETWORK REINFORCEMENT.

> DEV OPS. – CYBERSECURITY.

> ORGANIZATIONAL DESIGN

> PERFORMANCE MANAGEMENT

> NEW WAYS OF WORKING

> ADOPTION & CHANGE MANAGEMENT

> PEOPLE PROCESS TRANSFORMATION

The challenges of the Organization:

• Agility at scale

• Bimodal Management

• Digital skills

• Employer brand

• Digital leadership

• Digital culture models

• Measures & Reward

• Capacity Management Tools & Methods